Question about the order

How do I place an order?

Simply select your style on the product page, then click the ‘Add to Cart’ button and follow the simple steps to pay for your order.We will prepare your order and notify you when it has been dispatched! If you need to make notes or other requests, etc. you can contact our customer service department to assist you with your order.

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Can I pay for my order by phone or WhatsApp?

Yes, you can call or Whatsapp our customer service department for order payment.

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If making an online payment, how can I trust you to handle my money?

Our business is based on trust, and we can transparently share all the details of your chosen watch on Whatsapp before you make an online payment.We can also share with you thousands, of real customer reviews and feedback from many of our satisfied customers in the form of Whatsapp chats. You can also contact our customer care department before making any decision Thank you.

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What if I contacted customer service and never got a message back?

It may be due to the time difference between the working hours of our customer service department and your local time, you can send us the questions you need to ask.Our customer service department is open all year round, see your message will be the first time to reply to you to answer!

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Can you send me a picture of the watch movement model I need?

Yes, you can request more product images and videos by emailing us a link to the watch, a picture, or the full name of the watch via email or WhatsApp.

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Are there any brands other than the Rolex brand?

Yes, we have recently been working with other source manufacturers to produce other watch brands, but, as we are in the process of preparation, you can consult our customer service if you need it!

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Offer discounts on bulk orders?

Yes, we offer discounts for bulk orders, and we ourselves supply thousands of wholesalers, shop sellers, including multiple watch markets in Guangzhou, in countries around the world.Please contact our customer service team for more information on the discounts we offer for bulk orders.

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Is my payment information secure during the purchase process? Will filling out my order information and address be compromised?

Personal information, including your payment information and personal information, is secured using state-of-the-art encryption technology.Also, credit card information is encrypted in transit using Secure Socket Layer (SSL) technology, which is widely used to process payments over the Internet. Your credit card information is used only to complete the requested transaction and is not subsequently stored.

Does www.replicakingdom.shop have a retail brick and mortar shop?

No, replicakingdom.shop does not have a retail storefront.The best way to order easily from the replicakingdom.shop online shop. Our website is easy to navigate and understand and provides detailed information about our products such as pictures and videos.You can also contact our customer service team if you have any questions or need help with the ordering process.

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Does replicakingdom.shop restock items that are marked ‘out of stock’?

Yes, we will restock items that are out of stock. Stay tuned to our website for the latest information. You can also subscribe to our newsletter to receive notifications about new arrivals and restocking.

Do I need to pay additional fees such as VAT and import duties after paying for my watch order?

No, there is no need to pay extra other than paying the order amount for the item shown on our page. If all the rest of the cost, we will bear the cost.

My personal information is required to pay for an order, what are you going to do with it?

You only need to leave a minimum amount of personal information so that we can fulfil your order correctly and deal with certain unforeseen circumstances, for example, if there is a problem with your order and we need to contact you. Please do not worry when leaving your phone number and email address, as no one will bother you for no reason.

I forgot which watch I purchased. Can you check it for me?

Yes, please send us your name via Whats App or email so we can verify it for you.

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Can I cancel an incorrect order?

Yes, please let us know. We will cancel the order for you and you will receive a full refund. We cannot cancel an order if the product has already been shipped.So need to cancel the order, please get in touch with us as soon as possible customer service department.

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